Refund Policy
Credits are cheap and the free tier is real, so most people never need this page. If something went wrong, here is exactly what we will do.
Last updated 13 November 2026
Unused credits
If you bought a pack and have not spent any of it, write to qq584166739@gmail.com within 14 days of the purchase and we will refund it in full to the original payment method.
Spent credits
Credits that have already produced a reading cannot be refunded, because the model call has been paid for and the reading has been delivered. The same applies to partially used packs: we refund the unspent remainder only where the reading failed on our side.
When a reading fails
If a reading errors out, times out, or returns something truncated or empty, the credit is not charged. If it was charged anyway, tell us the date and we will put the credit back the same day.
How refunds are paid
Refunds go back through Creem to the card or method you paid with, usually within 5–10 business days depending on your bank. Creem, as merchant of record, issues the credit note.
Nothing in this policy removes a statutory right you have as a consumer, including the EU/UK 14-day right of withdrawal for digital content you have not yet accessed.
Chargebacks
Please write to us before opening a chargeback. A refund is faster for you and cheaper for a one-person business than a dispute.
Questions about any of this: qq584166739@gmail.com